Services
A wide range of services to support you
Our in-depth knowledge of the medical gas sector allows us to intervene upstream of your projects with advice on the solutions that best suit your needs.
With more than 50 years of experience and dialogue with our customers, we are able to answer all the problems you may encounter in terms of medical fluids.
- Technical recommendations and assistance in drawing up specifications
- Preventive and corrective after-sales service
- Training
The advantages of NOVAIR services
Customized support
NOVAIR offers various levels of service contracts that guarantee the safety, reliability, and continuity of operation of the installations.
Comprehensive support
In addition to technical interventions, NOVAIR offers auditing, team training, and telemetry to ensure remote supervision of your on-site gas production facility.
Complete manufacturer training
The training courses alternate between theory and practical exercises on the equipment to ensure that teams are fully autonomous.
Trainings on medical fluids
Today, we are making our expertise available to as many people as possible by offering training courses for technical, biomedical, and healthcare departments in healthcare facilities that handle and/or maintain medical gas supply systems.
The training program can be tailored to the specific needs of our customers.
Rental / Sale
A flexible offer with adapted service contracts
To support healthcare facilities, NOVAIR offers its medical gas generators and systems for sale or rent. In addition to supplying equipment, NOVAIR provides comprehensive service contracts, ensuring the safety, reliability, and continuity of operation of the systems.
- Sale or rental according to your needs
- Associated service contracts
- Fast availability and expert support
Turnkey solutions
Transport, installation and commissioning are provided by our specialized teams.
Customized support
Our contracts include different options: remote tracking, availability of parts, technical on-call, and updating of supervision software.
- Immediate availability of equipment
- After-sales service provided by NOVAIR experts
- Strengthened supervision and traceability
The facilities choose the option best suited to their financial and technical constraints.
With its maintenance and supervision contracts, NOVAIR remains a reliable partner for the long term.
- Flexibility (rental or sale)
- Different levels of service contracts
- Security and continuity guaranteed
After sales service
A complete and responsive after-sales service
With more than 48 years of experience in medical gases, NOVAIR supports its customers well beyond commissioning. Its after-sales service ensures the maintenance, monitoring, and supervision of your installations, guaranteeing their performance, safety, and compliance over time.
- Preventive and corrective maintenance
- Remote supervision and assistance
- Security and continuity guaranteed
NOVAIR maintenance contracts ensure preventive and curative maintenance of your equipment, with fast and reliable assistance. In France and internationally, the interventions are provided by our technicians or by qualified local distributors.
- Preventive and curative maintenance
- Local and international interventions
- Guard options for guaranteed deadlines
The NOVAIR after-sales service technicians intervene directly on site to ensure the maintenance of your installations and to minimize any interruption of service. Trained in the most recent technologies and the standards in force, they guarantee quick and effective interventions.
- Rapid interventions thanks to a national establishment and a dedicated fleet
- Technical expertise on all NOVAIR equipment
- On-call service available 24/7 for critical emergencies
All NOVAIR equipment is guaranteed parts and labor for one year, with the possibility of extension on request.
A permanent stock of spare parts and accessories is available to keep your installations in optimal conditions.
- 1 year parts and labor warranty (extendable)
- Spare parts and accessories available
- Repairs provided by qualified technicians
Thanks to its quality system, NOVAIR ensures the traceability of all of its equipment and interventions, guaranteeing effective monitoring throughout the life of the equipment.
- Rigorous installation monitoring
- Complete history of interventions
- Durable and reliable after-sales service
Would you like to discuss your project?
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